Online return/claim of the order

Do you need to return/claim the goods from the order?

We will process the data provided by you for the purpose of fulfilling your request. You can find more information about the processing of personal data here.

  1. 1. Fill in the e-mail and order number
  2. 2. Select the products you want to return or claim and select the reason for the return or claim for each item
  3. 3. Follow the manual instructions
  4. 4. If you are sending the package back to us, please print the "Summary in PDF" document, attach it to the package and send it to us by registered mail (no cash on delivery)

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